Lady hanging a picture frame on the wall

After receiving your parcel

The postman knocks and your masterpiece is sitting in front of you, now what? 

We've made the online ordering process easy,

let's make the fitting easy too!

Smashing your picture into the frame is not the way to go, we suggest reading through the following information for tips on how to make fitting as quick and painless as possible.

This section will explain how to attach your artwork to the mount, how to fit your artwork into the frame, how to hang it safely, and how to take care of your wall-art so it continues to look its best.

Quick overview

UNPACKING

Read about what you need to do when your parcel arrives.

MOUNTING YOUR ARTWORK

Find out what a mount is and how to fix your picture to it.

ASSEMBLY

Learn how to insert your art into the frame whilst  minimising dust by following our slideshow.

HANGING

Find out what & what not to do, to safely and securely hang your picture.

CARING FOR YOUR PICTURE

Looking after your masterpiece, here are some pointers to help keep it fresh.

 

Unpacking

When you receive your parcel, please examine the packaging immediately, making sure it looks free from damage.

If the parcel looks damaged please show the delivery driver the damage and sign for it 'AS DAMAGED'. This is important for us to raise a claim against the courier.

Failure to do so may result in the courier company rejecting the claim.

If the package & contents are clearly damaged please refuse delivery, if it just looks like only the package is damaged, open it and examine the contents.

In all cases, if the parcel or contents are damaged, take a photo and send it to us.

Please ensure all parts ordered are present.

Checklist

  •  Frame*

  • Glazing*

  • Mount*

  • Printed products*

  • Hanging fittings (for frames and canvasses) 

*if ordered

Family unwrapping a parcel

Mounting your artwork

 
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But first, what is a mount?

A mount is the coloured card border that you often see on framed pictures.

If your artwork is made from paper it's important to fix the artwork to the mount across the top with tape as pictured.

Fixing the artwork this way will allow the print to expand and contract inside the frame minimizing the chance of your artwork warping (cockling) in the frame.

If your artwork is a laced needlework or on a board, we recommend taping the artwork all around to fix it to the mount.

Expansion on boards is less likely than paper and the extra tape ensures it stays put.

To position your artwork and fix it in place follow this method

  1. With your artwork face down, stick a length of tape to the top edge so that half of the tape is fixed to the art and half of the tape is above the artwork (see ticked image).

  2. Flip your artwork so it's face up and the exposed part of the tape is at the top. If your art is rolled, use a small weight in each corner to help keep it flat.

  3. Position the mount on the artwork ensuring it's in the correct place.

  4. Press down firmly along the top of the mount (where the tape is) so the art sticks to the mount.

  5. Flip the assembly over (face down) and apply pressure along the tape to ensure the art is well affixed to the mount.

Please note:

Paper artwork should be taped to the mount at the top only.

Needlework & boards should be taped to the mount on all sides.

 

ASSEMBLING YOUR FRAME

How to frame
your picture

It's not difficult to insert your picture into the frame.

But we understand that if you've never done it before it could seem a little bit tricky.

Click on the image to see a slideshow showing you how to frame your picture.

Assembly slideshow

Getting your frame ready
Getting your frame ready

press to zoom
Bending the tabs up
Bending the tabs up

An old credit card works!

press to zoom
Your finished picture is ready to hang
Your finished picture is ready to hang

We recommend you read our help section to learn how to securely hang your picture

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Getting your frame ready
Getting your frame ready

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Hanging your pictures
 
Lady hanging a picture on the wall

Picture hanging tips

Picture hanging is relatively simple but a few pointers here and there will help keep the picture on the wall instead of smashed on the floor.

Stretched canvas and average size & weight picture frames will arrive with the cord & fittings necessary to hang your picture excluding the wall hooks. 

We will, however, provide heavy-duty wall hooks for heavy or large items that we fit strap-hangers to.

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Do's

  • DO make sure the fittings are securely attached to the frame.

  • DO use 2x hooks/picture pins spaced apart when hanging, to help prevent your frame from moving or tilting on the wall.

  • DO use quality picture hooks or pins, 'x-brand' is great! 

don'ts

  • DON'T use the 'stick-on-the-wall' picture hooks, they are only as strong as the paint or wallpaper you are sticking them to.

  • DON'T change the cord unless you use a proper picture cord to replace it with; string or wool will deteriorate over time.

  • DON'T put cord between the strap hangers (if provided), it will twist the straps and possibly rip them out of the frame.

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Picture Hooks

Avoid the cheap picture hooks you may see around, they are made from poor materials and will fail.

Expect to pay around £2+ for a pack of 3-4 quality hooks & pins.

'X-Brand' hooks & pins are great!

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Nails & screws

Genuine picture pins are hardened so they don't bend as easily as a normal nail. 

 

If you are screwing a hook to the wall, make sure the wall is drilled and rawlplugged and the screw is strong enough to take the weight.

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Picture Stands

If you wish to stand your frame on a desk or shelf, we offer MDF stand backs up to a maximum size of 25cm x 20cm

Stand backs are manufactured from 2mm MDF and are great for standing up framed school & graduation photos.

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sticky tape

You don't need to buy special sticky tape!

When fixing your picture to the mount and sealing the frame, masking tape will do the job.

Other tapes you may find useful for fixing artwork are double-sided tape and conservation tape. 

Caring for your frame

 
Cleaning a picture frame glass

Cleaning and care advice

Cleaning your picture frames every now and then will keep them looking fresh, here are some pointers to maintain them.

Use a soft, clean cloth to wipe the plastic glazing, never use paper towels they are abrasive and will create scratches.

Use proper glass cleaner if needed, never use furniture polish on glazing it contains wax, a little polish on the frame is ok though.

To clean your printed canvas we suggest using a feather duster to prevent damage to your canvas, do not rub or spray the printed surface.

If your canvas ever gets dented, spraying a small amount of water on the back of the canvas on the dent will often remove it (allow it to dry naturally).